SHIPPING & FREIGHT POLICY
Last updated: 1 September 2026
CARAVONIX supplies caravan and RV accessories to customers across Australia.
This Shipping & Freight Policy explains how delivery charges, freight quotations and shipping arrangements are handled for orders placed through caravonix.com.
1. Delivery Area
We currently supply and deliver products within Australia.
Delivery availability may vary depending on the product type, size, weight and destination postcode.
2. Shipping Charges
Shipping charges are calculated based on factors including:
• Product weight
• Package dimensions
• Delivery postcode
• Delivery location
• Quantity ordered
• Freight carrier requirements
For products with confirmed shipping information, freight may be calculated automatically during checkout.
3. Bulky and Oversized Products
Some caravan and RV products may be too large, heavy or irregular in shape for standard parcel delivery.
These products may require a separate freight quotation.
Where this applies, the product page or checkout process may ask you to contact CARAVONIX for a freight quote before completing the order.
4. Mixed and Multi-Product Orders
Orders containing multiple products may require combined freight calculation.
Where automatic freight calculation is not suitable, CARAVONIX may provide a customised freight quotation based on the complete order and delivery location.
5. Trade and Bulk Orders
Trade, dealer, workshop, manufacturer and bulk orders may require separate freight arrangements.
Please contact us with:
• Product names or SKUs
• Required quantities
• Delivery suburb
• State
• Australian postcode
We will provide a freight quotation where required.
6. Delivery Timeframes
Estimated delivery times depend on:
• Product availability
• Dispatch location
• Freight carrier
• Delivery destination
• Product size and weight
Any delivery timeframe provided is an estimate only and may be affected by freight carrier delays, weather, remote delivery locations or other circumstances outside our reasonable control.
7. Order Processing
Orders are normally prepared for dispatch after payment has been confirmed and stock availability has been verified.
Some products may require additional preparation, packaging or sourcing time.
If there is a significant delay, we will contact you using the details provided with your order.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please ensure that the following information is correct:
• Recipient name
• Street address
• Suburb
• State
• Postcode
• Contact phone number
Additional freight charges caused by an incorrect or incomplete delivery address may be charged to the customer where appropriate.
9. Authority to Leave
Where a carrier offers Authority to Leave, the customer may choose this option subject to the carrier’s terms.
If Authority to Leave is selected, the parcel may be left at the delivery address without a signature.
Customers should consider the security of the delivery location before selecting this option.
10. Damaged Freight
Please inspect the packaging and product as soon as reasonably possible after delivery.
If a product appears to have been damaged during transport, please contact us and provide:
• Order number
• Product name or SKU
• Photos of the packaging
• Photos or video of the damage
Email: info@caravonix.com
Do not discard damaged packaging until the freight issue has been reviewed.
11. Remote and Regional Areas
Some regional, remote or difficult-to-access locations may incur additional freight charges.
Where necessary, CARAVONIX will contact you before dispatch to confirm any additional delivery cost.
12. Freight Quotations
Freight quotations are based on the information available at the time of quotation and may be subject to change if:
• Product quantity changes
• Package size or weight changes
• Delivery address changes
• Carrier pricing changes
• Special handling is required
13. International Shipping
CARAVONIX currently focuses on the Australian market.
International shipping is not currently available through standard website checkout unless specifically agreed in writing.
14. Contact Us
For freight quotations or delivery enquiries, contact:
CARAVONIX
Email: info@caravonix.com
Website: www.caravonix.com
