TERMS & CONDITIONS
Last updated: 1 September 2026
These Terms & Conditions apply to your use of caravonix.com and to purchases made through the CARAVONIX website.
By using this website or placing an order, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.
1. About CARAVONIX
CARAVONIX supplies caravan and RV accessories, replacement parts and related products to customers in Australia.
Contact:
Email: info@caravonix.com
Website: www.caravonix.com
2. Website Use
You may use this website for lawful personal or business purposes relating to CARAVONIX products and services.
You must not:
• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorised access to the website or systems
• Introduce malicious software or interfere with website operation
• Copy or misuse website content without permission
3. Product Information
We aim to provide accurate product descriptions, specifications, dimensions, images and compatibility information.
Product appearance, packaging, specifications or minor design details may change from time to time.
Customers are responsible for checking that a product is suitable for their intended application before purchase or installation.
If you are unsure about compatibility, please contact us before ordering.
4. Pricing
Prices displayed on caravonix.com are shown in Australian dollars (AUD) unless otherwise stated.
Prices may change without notice.
The price applicable to an order is the price displayed or otherwise agreed at the time the order is accepted.
Shipping or freight charges may be additional unless specifically stated otherwise.
5. Orders
Submitting an order does not necessarily mean that the order has been accepted.
An order may be subject to:
• Product availability
• Payment confirmation
• Freight availability
• Verification of pricing or product information
• Delivery location
We may contact you if additional information is required before accepting or dispatching an order.
6. Product Availability
Products may become unavailable due to stock changes, supplier availability or other circumstances.
If we cannot supply a product that has already been paid for, we will contact you and provide an appropriate solution, which may include a refund.
7. Payment
Payment must be made using the payment methods available through the website or otherwise agreed with CARAVONIX.
Orders may not be dispatched until payment has been received and confirmed.
Payment processing may be provided by third-party payment service providers and may be subject to their separate terms and conditions.
8. Shipping and Freight
Shipping and freight are handled in accordance with our Shipping & Freight Policy.
Some bulky, oversized, mixed or trade orders may require a separate freight quotation.
Customers are responsible for providing accurate delivery information.
9. Delivery Times
Any delivery date or timeframe provided is an estimate unless specifically agreed otherwise.
Delivery may be affected by freight carriers, weather, remote locations, supply delays or other circumstances outside our reasonable control.
If a significant delay occurs, we will communicate with the customer where reasonably practicable.
10. Product Compatibility
Caravan and RV components may vary between brands, models, layouts and production years.
Customers should confirm important requirements including:
• Dimensions
• Voltage
• Current rating
• Connection type
• Mounting method
• Product specifications
• Vehicle or appliance compatibility
Where necessary, please contact CARAVONIX before ordering.
11. Installation
Certain electrical, gas, plumbing or safety-related products may require installation by an appropriately qualified or licensed person.
Customers are responsible for complying with applicable installation requirements, standards and regulations.
Improper installation, misuse or unauthorised modification may cause product failure, property damage or personal injury.
Nothing in this section limits any rights that cannot lawfully be excluded under the Australian Consumer Law.
12. Australian Consumer Law
Where the Australian Consumer Law applies, our goods come with consumer guarantees that cannot be excluded.
Nothing in these Terms & Conditions limits your rights to a repair, replacement, refund or other remedy where those rights apply under law.
Our Returns & Refunds Policy operates in addition to these statutory rights.
13. Returns and Refunds
Returns, refunds and faulty product claims are handled in accordance with our Returns & Refunds Policy.
Please contact:
info@caravonix.com
before returning a product.
14. Warranties
Any additional product warranty offered by CARAVONIX or a manufacturer applies in addition to rights available under the Australian Consumer Law.
Warranty terms do not replace or remove statutory consumer guarantees.
15. Trade and Bulk Orders
Trade, wholesale, dealer, manufacturer and bulk orders may be subject to separate quotations, pricing, freight arrangements, payment terms or supply agreements.
Where separate written terms are agreed, those terms will apply to the relevant order to the extent permitted by law.
16. Intellectual Property
Unless otherwise stated, content on caravonix.com including text, graphics, logos, product descriptions, photographs and website design is owned by or licensed to CARAVONIX.
Content must not be reproduced, distributed or used for commercial purposes without permission.
17. Third-Party Links and Services
Our website may contain links to or use services provided by third parties.
CARAVONIX is not responsible for the content or operation of independent third-party websites or services, except where responsibility cannot lawfully be excluded.
18. Liability
To the maximum extent permitted by law, CARAVONIX is not responsible for losses caused by misuse, incorrect installation, unauthorised modification or use of a product outside its intended application.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability arising under applicable consumer guarantees.
19. Privacy
Personal information is handled in accordance with our Privacy Policy.
20. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version published on caravonix.com at the time of an order will apply to that order unless otherwise required by law.
21. Contact Us
For questions about these Terms & Conditions, contact:
CARAVONIX
Email: info@caravonix.com
Website: www.caravonix.com
